Most of us have encountered difficulties at work. We know that if problems are not dealt with quickly and effectively, they can damange morale and lower productivity. With the introduction of the Employment Act 2002 the government is seeking to encourage employers and employees to resolve disputes internally, rather than take them to tribunal or court.

One of the most innovative forms of alternative dispute resolution (ADR) is mediation whereby an independent, neutral third party facilitates discussion between the people involved in the dispute with the aim of reaching a mutually acceptable solution.

Wherever relationships are important - with employees, neighbours, students or suppliers - mediation offers an alternative to more confrontational methods of tackling disputes.

Grampian Racial Equality Council now offers a workplace mediation service to organisations across Scotland. Our Co-Director is a trained mediator with vast experience in conflict resolution. Additionally, mediation is offered for teams, groups, neighbours, customers, students and other disputing parties.

A course to train staff in the mediation process is also available. This is a five-day training course that is specifically designed to develop the essential skills needed to carry out face-to-face mediations between people in dispute. The course is competency based and is suitable for managers, HR, welfare & diversity staff, trade unions, trainers, management consultants and anyone who may benefit from developing ADR skills.

To find out more, or to book either a mediation training session or a mediation session, please contact GREC.